Terms & Conditions — KotlaDelivery

Ye Terms & Conditions KotlaDelivery app (customer, rider, aur restaurant portals) ke istemaal per lagoo hoti hain. App istemaal kar ke aap in shartoin se muttafiq hote hain.

1. Service Ki Nauiyat

KotlaDelivery Kotla Arab Ali Khan aur ird gird ke ilaqon mein grocery aur restaurant delivery ko customers, riders, aur restaurants ke darmiyan jorne ki ek local platform hai. Ham khud grocery items ya khana banate/bechte nahi — ham sirf order aur delivery ko coordinate karte hain.

2. Order Aur Payment

Filhaal tamam payments Cash on Delivery (COD) hain. Order place karte waqt dikhaya gaya total (items + delivery fee) final hai, jab tak koi item stock mein na ho aur restaurant/store ki taraf se update na ho.

3. Delivery

Delivery time ka andaza diya jata hai, guarantee nahi. Traffic, mausam, ya rush hours ki wajah se delay ho sakta hai. Rush hours mein delivery fee mein temporary izafa (surge pricing) ho sakta hai jo order confirm karne se pehle dikhaya jayega.

4. Zimmedari Ki Hadd (Limitation of Liability)

⚠️ KotlaDelivery aur ZUX DROP sirf ek connecting platform hain. Item ki quality, expiry, ya restaurant ke khane ki safety/hygiene ki zimmedari us store ya restaurant per hai jahan se order kiya gaya. Delivery mein kisi bhi qisam ki delay, ghalat item, damage, ya kharabi ki soorat mein KotlaDelivery/ZUX DROP zimmedar nahi hoga. Hum apni poori koshish karte hain ke service acchi ho, lekin kisi bhi nuqsan (financial, health, ya doosra) ka koi legal ya financial mutalba hum per nahi banta.

App "as-is" bunyad per faraham ki jati hai, bagair kisi warranty ke. Istemaal apni zimmedari per karein.

5. Riders Aur Restaurants

Riders independent delivery partners hain, KotlaDelivery ke employees nahi. Restaurants apne menu, pricing, aur quality ke khud zimmedar hain. Admin approval ka matlab sirf itna hai ke account verify ho gaya — ye kisi bhi quality ya performance ki guarantee nahi.

6. Commission Aur Fees

Platform commission (agar lagoo ho) admin dwara set ki jati hai aur app mein dikhai jati hai. Filhaal launch ke doran koi commission nahi li ja rahi.

7. Account Suspension

Ghalat maloomat, dhoka dahi, ya app ka ghalat istemaal karne per kisi bhi account (customer, rider, ya restaurant) ko bina notice ke suspend kiya ja sakta hai.

8. Tabdeeliyan

Ye terms waqtan faoqtan update ho sakti hain. Continued istemaal ka matlab hai ke naye terms qabool hain.

🛵 Terms & Conditions